Independent rating of Forex broker BullionVault

About company

BullionVault is part of Galmarley Limited registered in the UK. The company appeared in 2005. BullionVault provides access to the market of precious metals, including gold, silver, and platinum. This makes investments available to both big players (banks or companies) and private traders. Today, BullionVault has more than 85,000 clients from over 175 countries. Clients’ assets in the company total $3 billion. The purchased gold and silver is stored in storage facilities in Zurich, New York, Toronto, Singapore, and London.

Trading conditions

• next-day withdrawals
• daily audit
• wholesale storage rates and insurance
• trade deals are available in euros, pounds, Japanese yen, and US dollars
• 24/7 trading of gold, silver, and platinum
• 0.50%-0.05% commission
• demo account
• no loans and credits
• instant transactions

Trading platform

On the broker's official website, there is no information about trading platforms available for traders.

Support service

BullionVault has several offices located in West London. This allows the company's clients to discuss their questions with a manager. For traders who live in other countries, the support service is available by email and phone number (from Monday to Friday). During non-business hours, clients can leave a voice message on the answering machine and get a call back.

Traders’ reviews

Most often, traders complain about intransparent activity of the broker. The official website does not contain basic information for beginners. That is why clients contact the support service for every minor issue. However, the company's managers sometimes delay the answer for several days. Of course, this attitude towards traders undermines their confidence in the broker and prevents the broker from establishing long-term relationships with its clients.

Advantages:

• low rates for buying and selling
• 24/7 trading
• demo account
• one of the most competitive prices for gold and silver
• low commissions

Disadvantages:

• only one payment method
• poor support service
• no basic information on some important aspects of trading